ES
Elizabeth S
1 reviews | Active since Jan 2020
17 Feb 2022, 11:32
USELESS BANK. USELESS ***** DEPT. USELESS CLIENT SERVICE.
TymeBank helps ******** to open and close accounts just as they like. It is a pitty that one of SA's fastest growing banks are dealing with ***** companies and ****s. I had to open a case at the SAPS, as well as Capitec Bank regarding a company called ARAF GEN DISTRIBUTORS who I ordered a generator from but never received it. After they got my money the ******** opened a new TymeBank account. TymeBank's ***** department is absolutely useless. I don't even want to give 1 star. Stay away from TymeBank or any company who provide TymeBank as their banking details - it has the words ******** and ***** written all over them! TYMEBANK SUCK!!!
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Elizabeth S's updateReviewer Update
17 Feb 2022, 15:25As a CAPITEC BANK Client, trying to get answers and log a ***** case to try and get my money back seems impossible. Since Capitec is also one of SA's fastest growing and "best" banks, it is really shocking how I was treated by them.
I first went to SAPS to get a case number and affidavit. Then went to Capitec to open a case of ***** and gave them all the info and paperwork. After I got my reference number, I phoned the call centre the next day to find out if there are any updates ... just to hear that the affidavit was not uploaded to the case and therefore they could not proceed! So the banker didn't do his job at Caapitec!
So now I have 2 different stories. On day 3 I heard that Capitec is still waiting for response from TymeBank. But TymeBank emailed me that only Capitec can directly communicate with their ***** Department! I as a client am not allowed to do that!
Day 4 another person at Capitec told me that not Capitec or TymeBank are allowed to do anything regarding this case, as it is regarded as a "civil" case. Capitec referred me back to the SAPS. I phoned SAPS ... who told me that they are waiting for the magistrate's court to give them "permission" to arrest! But they can't make TymeBank or Capitec to get my money back - I lost almost R14 000.00. So what is the purpose of opening a ***** case against ********?!
And where does this leave me as a client of both TymeBank and Capitec, as well as a shareholder of Capitec Bank shares.
Shame on you Capitec and TymeBank and Araf Gen Distributors trading as https://dieselgenerators-sa.com/
Actually all 3 should be mentioned in the title: TymeBank, Capitec and Araf Gen Distributos - they all helped the ******* to get away with my hard earned money.
And when I want answers: guess what ... I am referred from TymeBank to SAPS to Capitec to SAPS to TymeBank etc etc etc. And NO ONE acts. NO ONE has answers. NO ONE did a thing to help solve this case ... and in the meantime, the ******* just open more accounts and ***** more people's money. I have proof.
I hope this will reach millions of Capitec and TymeBank clients ... as your money is clealy NOT SAFE in a bank.
I first went to SAPS to get a case number and affidavit. Then went to Capitec to open a case of ***** and gave them all the info and paperwork. After I got my reference number, I phoned the call centre the next day to find out if there are any updates ... just to hear that the affidavit was not uploaded to the case and therefore they could not proceed! So the banker didn't do his job at Caapitec!
So now I have 2 different stories. On day 3 I heard that Capitec is still waiting for response from TymeBank. But TymeBank emailed me that only Capitec can directly communicate with their ***** Department! I as a client am not allowed to do that!
Day 4 another person at Capitec told me that not Capitec or TymeBank are allowed to do anything regarding this case, as it is regarded as a "civil" case. Capitec referred me back to the SAPS. I phoned SAPS ... who told me that they are waiting for the magistrate's court to give them "permission" to arrest! But they can't make TymeBank or Capitec to get my money back - I lost almost R14 000.00. So what is the purpose of opening a ***** case against ********?!
And where does this leave me as a client of both TymeBank and Capitec, as well as a shareholder of Capitec Bank shares.
Shame on you Capitec and TymeBank and Araf Gen Distributors trading as https://dieselgenerators-sa.com/
Actually all 3 should be mentioned in the title: TymeBank, Capitec and Araf Gen Distributos - they all helped the ******* to get away with my hard earned money.
And when I want answers: guess what ... I am referred from TymeBank to SAPS to Capitec to SAPS to TymeBank etc etc etc. And NO ONE acts. NO ONE has answers. NO ONE did a thing to help solve this case ... and in the meantime, the ******* just open more accounts and ***** more people's money. I have proof.
I hope this will reach millions of Capitec and TymeBank clients ... as your money is clealy NOT SAFE in a bank.
ES
Elizabeth S's update17 Feb 2022, 15:25
Reviewer Update
As a CAPITEC BANK Client, trying to get answers and log a ***** case to try and get my money back seems impossible. Since Capitec is also one of SA's fastest growing and "best" banks, it is really shocking how I was treated by them.
I first went to SAPS to get a case number and affidavit. Then went to Capitec to open a case of ***** and gave them all the info and paperwork. After I got my reference number, I phoned the call centre the next day to find out if there are any updates ... just to hear that the affidavit was not uploaded to the case and therefore they could not proceed! So the banker didn't do his job at Caapitec!
So now I have 2 different stories. On day 3 I heard that Capitec is still waiting for response from TymeBank. But TymeBank emailed me that only Capitec can directly communicate with their ***** Department! I as a client am not allowed to do that!
Day 4 another person at Capitec told me that not Capitec or TymeBank are allowed to do anything regarding this case, as it is regarded as a "civil" case. Capitec referred me back to the SAPS. I phoned SAPS ... who told me that they are waiting for the magistrate's court to give them "permission" to arrest! But they can't make TymeBank or Capitec to get my money back - I lost almost R14 000.00. So what is the purpose of opening a ***** case against ********?!
And where does this leave me as a client of both TymeBank and Capitec, as well as a shareholder of Capitec Bank shares.
Shame on you Capitec and TymeBank and Araf Gen Distributors trading as https://dieselgenerators-sa.com/
Actually all 3 should be mentioned in the title: TymeBank, Capitec and Araf Gen Distributos - they all helped the ******* to get away with my hard earned money.
And when I want answers: guess what ... I am referred from TymeBank to SAPS to Capitec to SAPS to TymeBank etc etc etc. And NO ONE acts. NO ONE has answers. NO ONE did a thing to help solve this case ... and in the meantime, the ******* just open more accounts and ***** more people's money. I have proof.
I hope this will reach millions of Capitec and TymeBank clients ... as your money is clealy NOT SAFE in a bank.
I first went to SAPS to get a case number and affidavit. Then went to Capitec to open a case of ***** and gave them all the info and paperwork. After I got my reference number, I phoned the call centre the next day to find out if there are any updates ... just to hear that the affidavit was not uploaded to the case and therefore they could not proceed! So the banker didn't do his job at Caapitec!
So now I have 2 different stories. On day 3 I heard that Capitec is still waiting for response from TymeBank. But TymeBank emailed me that only Capitec can directly communicate with their ***** Department! I as a client am not allowed to do that!
Day 4 another person at Capitec told me that not Capitec or TymeBank are allowed to do anything regarding this case, as it is regarded as a "civil" case. Capitec referred me back to the SAPS. I phoned SAPS ... who told me that they are waiting for the magistrate's court to give them "permission" to arrest! But they can't make TymeBank or Capitec to get my money back - I lost almost R14 000.00. So what is the purpose of opening a ***** case against ********?!
And where does this leave me as a client of both TymeBank and Capitec, as well as a shareholder of Capitec Bank shares.
Shame on you Capitec and TymeBank and Araf Gen Distributors trading as https://dieselgenerators-sa.com/
Actually all 3 should be mentioned in the title: TymeBank, Capitec and Araf Gen Distributos - they all helped the ******* to get away with my hard earned money.
And when I want answers: guess what ... I am referred from TymeBank to SAPS to Capitec to SAPS to TymeBank etc etc etc. And NO ONE acts. NO ONE has answers. NO ONE did a thing to help solve this case ... and in the meantime, the ******* just open more accounts and ***** more people's money. I have proof.
I hope this will reach millions of Capitec and TymeBank clients ... as your money is clealy NOT SAFE in a bank.
GoTyme Bank | Formerly TymeBank's replyOfficial
20 Feb 2022, 10:30Hi Elizabeth, we're terribly sorry for that experience and for the inconvenience caused. Please send us your case number from our ***** team and we'll follow up with the team to advise or assist you further. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply20 Feb 2022, 10:30
Official
Hi Elizabeth, we're terribly sorry for that experience and for the inconvenience caused. Please send us your case number from our ***** team and we'll follow up with the team to advise or assist you further. The TymeBank Team
ES
Elizabeth S's updateReviewer Update
20 Feb 2022, 12:28TymeBank refuses a client from another bank to speak to TymeBank. So I was not even given any opportunity to speak to TymeBank’s ***** department. So far Capitec didn’t receive any feedback regarding this case from TymeBank. So unfortunately I do not have access to the case number with TymeBank.
ES
Elizabeth S's update20 Feb 2022, 12:28
Reviewer Update
TymeBank refuses a client from another bank to speak to TymeBank. So I was not even given any opportunity to speak to TymeBank’s ***** department. So far Capitec didn’t receive any feedback regarding this case from TymeBank. So unfortunately I do not have access to the case number with TymeBank.