Useless bank - don't go with them.

At the time of writing, this problem has been going on for almost a month, with Tymebank having been alerted to it for over 2 weeks. Basically, my app stopped working when I started traveling, as such, I have been denied access to my money and Tymebank has be ABSOLUTELY USELESS in resolving it.

On trying to sign into my app, I only receive an E0001 error. When trying to register for internet banking, I get a 401 error. On emailing Tymebank, they seldom reply (unless I make a post on HelloPeter). Most recently, they emailed me asking if my query had been resolved, despite them having done nothing.

This my last attempt to reach out to them and find resolution before I approach the consumer protection people and submit a written bank instruction to close my Tymebank account.

I might also accuse Tymebank of false marketing since they claim in their marketing that I can access my money ANYWHERE and at anytime. Clearly it is not accessible ANYWHERE.

I want to give them one more chance to fix their mistake because I actually believe their banking product is innovative (but only on paper it seems)