USELESS

The most inept useless bank I have ever had the misfortune of dealing with! I got my credit card though them and a debut card. On Monday 20/02 I made a payment to my credit card via my capitec app, on Tuesday afternoon I contacted Tyme Bank as no payment was reflecting and was told to forward proof of payment which I did (twice) on Tues evening capitec returned my R2000 (no account matching those details) I contacted Tyme Bank confirmed my details as correct told them what had happened and was then told I had to make the payment to my debit card and via there app pay my credit card. So I did that. STILL no payment reflecting although it immediately disappeared out of my debit account. Wednesday morning still not reflecting so I contacted them again and was then told I had to make the payment via a standard bank account AND despite doing immediate clearance had to wait 5 days for the payment to reflect! So I had R999 "missing" so I thought let me try and send 100 via the standard bank number I was given which I did. It is now FRIDAY AND NOTHING IS REFELECTING! I again called this morning only to be told if I wanted to reverse the payment I had made to MY credit card (Tyme) via my debit card (Tyme) I had to immediately pay an additional fee of R150! Also a payment made on the TYME app from a TYME debit card to a TYME credit card TAKES 5 DAYS TO REFLECT! With the result it has now been almost a week and my credit card is still not paid! None if this information is made clear when u apply for your credit card, when you call customer care it is a billed call not a toll free call, then they proceed to send you back and forth between credit and debit and still no one can assist! Hands down the most USELESS INEPT INFURIATING bank I have ever dealt with!