fK
franciscus K
1 reviews | Active since Apr 2021
09 Apr 2026, 14:41
URGENT – Unacceptable Service & Failed Loan Application Access
Dear Hello Peter / TymeBank Team,
I am writing to formally complain about the service I have experienced while attempting to apply for a TymeBank/TFG Personal Loan.
I received an email offering me the opportunity to apply for a personal loan of up to R120,000. Despite being an existing TFG cardholder with a good balance and a perfect payment record, I have been unable to proceed with the application due to the following issues: 1. Online Application Errors: The link provided consistently produces errors and prevents me from completing the application. 2. Delayed Response: I have sent multiple emails with questions about the application and have received no reply. 3. Difficulty Reaching Support: Calls to TymeBank support take a very long time with no resolution.
This experience is frustrating and does not reflect the service I expected as a potential new customer.
I kindly request: • Immediate assistance to resolve the errors preventing me from applying online. • Clear guidance on how I can successfully submit my application. • A formal acknowledgment of this complaint and confirmation of when I can expect a response.
I hope this matter can be addressed urgently.
Kind regards, Franciscus
Helpful (0)
Replies (7)0
Replies (7)
GoTyme Bank | Formerly TymeBank's replyOfficial
09 Apr 2026, 17:40 Hi Francis,
Thank you for bringing this to our attention. We are really sorry for the frustration and inconvenience this situation has caused you. We understand how important it is for you to have this resolved quickly and correctly. Please note that we are investigating the issue and someone will reach out to you.
Kind Regards,
Gotyme Team.
Thank you for bringing this to our attention. We are really sorry for the frustration and inconvenience this situation has caused you. We understand how important it is for you to have this resolved quickly and correctly. Please note that we are investigating the issue and someone will reach out to you.
Kind Regards,
Gotyme Team.
GoTyme Bank | Formerly TymeBank's reply09 Apr 2026, 17:40
Official
Hi Francis,
Thank you for bringing this to our attention. We are really sorry for the frustration and inconvenience this situation has caused you. We understand how important it is for you to have this resolved quickly and correctly. Please note that we are investigating the issue and someone will reach out to you.
Kind Regards,
Gotyme Team.
Thank you for bringing this to our attention. We are really sorry for the frustration and inconvenience this situation has caused you. We understand how important it is for you to have this resolved quickly and correctly. Please note that we are investigating the issue and someone will reach out to you.
Kind Regards,
Gotyme Team.
fK
franciscus K's updateReviewer Update
09 Apr 2026, 17:43Let’s see
fK
franciscus K's update09 Apr 2026, 17:43
Reviewer Update
Let’s see
fK
franciscus K's updateReviewer Update
11 Apr 2026, 14:32Tyme bank can you please stop sending me emails that I was pre approved for loans !!!!!!!! I have constant emails 120.000 apply …. Then after. Calling and take it serious ( waiting time 35 min . Then to hear nothing available.
Stop with this nonsense and **** news or emails
Stop with this nonsense and **** news or emails
fK
franciscus K's update11 Apr 2026, 14:32
Reviewer Update
Tyme bank can you please stop sending me emails that I was pre approved for loans !!!!!!!! I have constant emails 120.000 apply …. Then after. Calling and take it serious ( waiting time 35 min . Then to hear nothing available.
Stop with this nonsense and **** news or emails
Stop with this nonsense and **** news or emails
fK
franciscus K's updateReviewer Update
13 Apr 2026, 11:43Good day,
Thank you for contacting TymeBank.
Please be advised that TymeLoan applications are fully system‑automated. Unfortunately, we are unable to manually assess applications, confirm eligibility, or determine qualifying amounts prior to an application being submitted. The system will automatically assess your profile and advise whether you qualify and for what amountonce you apply.Should you wish to proceed, you may submit your application using the link below:
🔗 https://tfgmoney.loan.tymebank.co.zaIf an application is unsuccessful, this does not mean the outcome is permanent, as eligibility may change over time based on system reassessments.Should you require further assistance, please contact us on *** (Monday to Sunday, 7:00 am – 6:00 pm, including public holidays).
Sincerely,
Stop sending duplicate messages and pre approved messages.
I sent you a private email also and no answer on that .
Stop with this nonsense! And don’t sent me pre approval 120.000 ZAR .
Thank you for contacting TymeBank.
Please be advised that TymeLoan applications are fully system‑automated. Unfortunately, we are unable to manually assess applications, confirm eligibility, or determine qualifying amounts prior to an application being submitted. The system will automatically assess your profile and advise whether you qualify and for what amountonce you apply.Should you wish to proceed, you may submit your application using the link below:
🔗 https://tfgmoney.loan.tymebank.co.zaIf an application is unsuccessful, this does not mean the outcome is permanent, as eligibility may change over time based on system reassessments.Should you require further assistance, please contact us on *** (Monday to Sunday, 7:00 am – 6:00 pm, including public holidays).
Sincerely,
Stop sending duplicate messages and pre approved messages.
I sent you a private email also and no answer on that .
Stop with this nonsense! And don’t sent me pre approval 120.000 ZAR .
fK
franciscus K's update13 Apr 2026, 11:43
Reviewer Update
Good day,
Thank you for contacting TymeBank.
Please be advised that TymeLoan applications are fully system‑automated. Unfortunately, we are unable to manually assess applications, confirm eligibility, or determine qualifying amounts prior to an application being submitted. The system will automatically assess your profile and advise whether you qualify and for what amountonce you apply.Should you wish to proceed, you may submit your application using the link below:
🔗 https://tfgmoney.loan.tymebank.co.zaIf an application is unsuccessful, this does not mean the outcome is permanent, as eligibility may change over time based on system reassessments.Should you require further assistance, please contact us on *** (Monday to Sunday, 7:00 am – 6:00 pm, including public holidays).
Sincerely,
Stop sending duplicate messages and pre approved messages.
I sent you a private email also and no answer on that .
Stop with this nonsense! And don’t sent me pre approval 120.000 ZAR .
Thank you for contacting TymeBank.
Please be advised that TymeLoan applications are fully system‑automated. Unfortunately, we are unable to manually assess applications, confirm eligibility, or determine qualifying amounts prior to an application being submitted. The system will automatically assess your profile and advise whether you qualify and for what amountonce you apply.Should you wish to proceed, you may submit your application using the link below:
🔗 https://tfgmoney.loan.tymebank.co.zaIf an application is unsuccessful, this does not mean the outcome is permanent, as eligibility may change over time based on system reassessments.Should you require further assistance, please contact us on *** (Monday to Sunday, 7:00 am – 6:00 pm, including public holidays).
Sincerely,
Stop sending duplicate messages and pre approved messages.
I sent you a private email also and no answer on that .
Stop with this nonsense! And don’t sent me pre approval 120.000 ZAR .
fK
franciscus K's updateReviewer Update
13 Apr 2026, 14:28Dear Franciscus, and account validation process, an active transactional history on your TymeBank account is required. To proceed further with your loan application and allow us to complete the necessary affordability and validation checks, we kindly request that you deposit a minimum of R2,500.00 into your TymeBank account. This will enable us to assess account activity and move your application forward. 14:19
I receive ***** emails
I receive ***** emails
fK
franciscus K's update13 Apr 2026, 14:28
Reviewer Update
Dear Franciscus, and account validation process, an active transactional history on your TymeBank account is required. To proceed further with your loan application and allow us to complete the necessary affordability and validation checks, we kindly request that you deposit a minimum of R2,500.00 into your TymeBank account. This will enable us to assess account activity and move your application forward. 14:19
I receive ***** emails
I receive ***** emails
fK
franciscus K's updateReviewer Update
13 Apr 2026, 14:29Thank you for your response. Just to confirm, will that be all for now on your side and would you like to discontinue the application process at this stage? If yes, we sincerely thank you for contacting us and assisting us with your time today. Kindly rate our service out of 10 so we may improve our support going forward. Kind regards, Thembelihle Thusii Mhlongo TymeBank Lending Team
fK
franciscus K's update13 Apr 2026, 14:29
Reviewer Update
Thank you for your response. Just to confirm, will that be all for now on your side and would you like to discontinue the application process at this stage? If yes, we sincerely thank you for contacting us and assisting us with your time today. Kindly rate our service out of 10 so we may improve our support going forward. Kind regards, Thembelihle Thusii Mhlongo TymeBank Lending Team
fK
franciscus K's updateReviewer Update
14 Apr 2026, 10:57Good day ,
Again you guys keep me sending , you just didn’t answer the important previously ones ( they are **** ) stop sending me offers . Why is nobody reacting on this ?
Again you guys keep me sending , you just didn’t answer the important previously ones ( they are **** ) stop sending me offers . Why is nobody reacting on this ?
fK
franciscus K's update14 Apr 2026, 10:57
Reviewer Update
Good day ,
Again you guys keep me sending , you just didn’t answer the important previously ones ( they are **** ) stop sending me offers . Why is nobody reacting on this ?
Again you guys keep me sending , you just didn’t answer the important previously ones ( they are **** ) stop sending me offers . Why is nobody reacting on this ?