URGENT REQUEST (Funeral cannot be arranged without the body being repatriated

To whom it may concern : Im assisting a younger sibling to get his money transfered from his Tymebank account to his Nedbank account however there is a sense of urgency on his side as the family needs to repatriate his deceased grandmother from Witbank and this EFT from Tymebank needs to be prioritized as we will be unable to have the funds by the 31st if we don't get this sorted (due to the upcoming holiday 1st Jan 2026)

All information has been sent through to Tymebank again today coming from email address *** an automated response with reference I-***8

Email sent to *** and *** as per consultants request (proof of account attached)

Spoke to various agents with the most professional being Dineo who could only do as much as she could

Please advise who I can speak to directly to get this sorted ASAP and avoid the upcoming holidays interference with delay in payment