Urgent – Loan Settlement Not Reflected & Unauthorized Debit Order

Item: GoTyme Bank | Formerly TymeBank
Rating: 1
Author: Fatima B

On 28 June 2025, I settled my TymeBank loan for R10,356. However, as of 29 July, the settlement is still not reflected on my account, despite raising complaints on 10 July, 14 July, and again today.

Although this loan has been fully paid, it continues to appear as active on my TymeBank statement. Moreover, a debit order was *******ly deducted from my account on 25 July. I attempted to cancel it with FNB, but was unsuccessful as TymeBank had placed a forced debit order on the system.

Given the circumstances, I am left with no choice but to declare this as *****.

Helpful (0)

Replies (5)

GoTyme Bank | Formerly TymeBank's replyOfficial

29 Jul 2025, 06:49

Hi Fatima, we sincerely apologize for the inconvenience caused. We have escalated your query to the loan department.

GoTyme Bank | Formerly TymeBank's reply29 Jul 2025, 06:49

Official

Hi Fatima, we sincerely apologize for the inconvenience caused. We have escalated your query to the loan department.

Fatima B's updateReviewer Update

29 Jul 2025, 11:58

Hi. That's not good enough. They never get back to me. Pls send me the details of a Manager in the loans department who can take this on. This is a very serious issue

Fatima B's update29 Jul 2025, 11:58

Reviewer Update

Hi. That's not good enough. They never get back to me. Pls send me the details of a Manager in the loans department who can take this on. This is a very serious issue

GoTyme Bank | Formerly TymeBank's replyOfficial

29 Jul 2025, 13:44

The team is asking for the proof of payment.

GoTyme Bank | Formerly TymeBank's reply29 Jul 2025, 13:44

Official

The team is asking for the proof of payment.

Fatima B's updateReviewer Update

29 Jul 2025, 14:20

Proof of payment sent to Boithumelelo Futhane Tue 2025/07/29 12:23. Reference Number: PI***
Please respond with a paid-up letter, as well as confirmation that the difference between the loan and the amount settled has been paid to me (refund amount)

Fatima B's update29 Jul 2025, 14:20

Reviewer Update

Fatima B's updateReviewer Update

30 Jul 2025, 09:16

Hi. Sent the mail below to Boithumelelo, Pls may i have an urgent response

Dear Boithumelelo, I hope you are well. I’m writing to confirm that I have received the following SMS messages regarding my loan account:

“Dear FATIMA BAGARIA. Your TFG Money Personal Loan Protection (policy number Q5STE9QAR1) product, premium billing + cover has automatically ended as per product ts and cs. Call ***for queries. FSP32719. Insurer: Guardrisk FSP76.”
“TYMEBank has received R9 015.17 for your loan account. Thank you. Contact us ***.”

However, I have not yet received the refund or the paid-up letter that I requested. I would appreciate it if you could kindly provide the paid-up letter and confirm the refund status by today, 30 July 2025. Thank you for your assistance. Kind regards,
Fatima Bagaria

Fatima B's update30 Jul 2025, 09:16

Reviewer Update

“Dear FATIMA BAGARIA. Your TFG Money Personal Loan Protection (policy number Q5STE9QAR1) product, premium billing + cover has automatically ended as per product ts and cs. Call ***for queries. FSP32719. Insurer: Guardrisk FSP76.”
“TYMEBank has received R9 015.17 for your loan account. Thank you. Contact us ***.”