Urgent Complaint Regarding Unauthorized Transactions on My TymeBank Account

I am writing to formally raise a serious concern regarding unauthorized transactions on my TymeBank account, which appear to be highly suspicious and possibly indicative of internal malpractice.

I have never used my TymeBank card for any in-person or online transactions. My only usage of the account has been limited to transferring funds to other bank accounts when needed. Despite this, I recently discovered that a CICO cardless withdrawal was made from my account without my authorization. Even more troubling, the same individual appears to have accessed my GoalSave account, moved funds to my transactional account, and proceeded to perform another unauthorized CICO cardless withdrawal.

Given my limited and secure usage of this account, I find it highly unlikely that this could have occurred without internal access or a significant lapse in your system's security protocols. I have also noticed a growing number of complaints from other customers experiencing similar issues, particularly around unauthorized CICO withdrawals, which raises further concern.

I am extremely disappointed with the generic response I have received so far, stating that the matter will be "investigated." While I understand due process must be followed, the lack of transparency and urgency in resolving such a serious breach is unacceptable.

Please note that I intend to pursue every available channel to ensure this matter is resolved, including escalating it to the Financial Sector Conduct Authority (FSCA) and the Office of the Ombud for Financial Services Providers (FAIS Ombud) if necessary.