Urgent Complaint Regarding TymeBank's Poor Service

I am writing to express my extreme dissatisfaction with the poor service I have received concerning my recent experience with TymeBank. My account has been subject to a "debit hold" after receiving a R60 payment from my son, causing our account to be blocked for any outgoing transactions.

What perplexes me is the inconsistency in the application of this "debit hold" policy. Despite being placed on debit hold, my account managed to receive two payments. This has left me frustrated and confused about the arbitrary nature of this restriction.

I have made several attempts to resolve this matter through emails, two affidavits, and phone calls that cumulatively lasted nearly 70 minutes. Unfortunately, the issue remains unresolved. To add to the confusion,Yesterday I received an SMS from TymeBank stating that my "Log in issue (DCI-246812) is Resolved-ActionTaken," even though my primary concern regarding the debit hold persists.

This situation demands urgent attention as it is negatively impacting my ability to conduct normal financial transactions. I expect a prompt and effective resolution to this matter, along with an explanation for the inconsistencies in the application of the debit hold policy.

I appreciate your immediate attention to this matter and expect a timely response.

Sincerely, Rawena Cloete