Urgent Complaint – Duplicate Debit Order on 1 April 2026

Good day,

I am writing to formally lodge a complaint regarding an unresolved issue with my account. On 1 April 2026, one of my creditors debited my account twice for the exact same amount. When I contacted customer service to request a reversal of the duplicate debit, I was informed that they could not assist. The explanation provided was that the creditor may have been attempting to collect a missed payment.

I would like to clarify that my account with this creditor is fully up to date, and I do not have any missed or outstanding instalments. Therefore, this duplicate debit is incorrect and unjustified. I am struggling to understand how an identical debit can be processed on the same day, yet the bank is unwilling to acknowledge or reverse it.

This situation is extremely disappointing, and due to the lack of assistance, I will no longer be using this account for my salary.

I request that this matter be urgently investigated and resolved. Kindly confirm once the reversal has been processed or advise on the next steps.