UPSET AND DISSAPPOINTED WITH TYME BANK SERVICES : HP OOSTHUYSEN

Today Wednesday 01 May 2024 at about 12:44 I went into the Pic n Pay shop at the Flora centre , in Florida-Roodepoort. I was at the teller and swiped my Tyme Bank card to pay for the items I intended to purchase. My Tyme Bank card was declined and then i realised that my Tymebank cardhad actually expired yesterday, as dated on my card to expire 04/24. I then paid cash for my items and asked this Pic n Pay branch to renew my card for me with their Tyme Bank counter. The Supervisor of the Day informed me , that their Tymebank kiosk was not operational today, and requested that I go to the Pic n pay at Florida, Goldman street, Florida. I then drove to that branch in Goldman streetFlorida. Once inside I then approached the TymeBank ambassador of today and she guided me on the Tyme Bank machine in order to renew my expired card.

She showed me on the tyme Bank machine that my card was blocked due to possible *****ulent activity and that she could no longer assist me and that I should contact the Tymebank national client services number. I did do that and the Client Services clerk put me through to their ***** department, where the ***** Clerk informed me that my account was blocked due to swimswap ***** or maybe another Reason..

so I now have a problem with the tymebank ***** clerks, as to why they never contacted me telephonically, the moment the card got blocked electronically ,via their artificial intelligence methods, in order to hear by me in person, if perhaps my card is not in my possession and maybe being used by persons unknown...and also why these ***** clerks never contacted the Pic n Pay branch where I swiped my card and to have the Supervisor of the Day, close the Pic n Pay doors immediately and ask their tellers at that immediate given time who is in possession HP Oosthuysens expired Bank card,.. this way they could use their security to make a possible arrest , should this not be me in person... What a good deed would have been done by speedy initiatives to stop perpertrators of possible crime. No, they dont phone possible victims at all, what a shame. I then asked the ***** clerk, telephoniclly, to guide me and the Tyme Bank Ambassador on how to unblock my card... I proceeded to enter my id no and password and used my fingerprint too, in order to get the ***** clerk to unblock my expired card. All thus to no avail. She requested me to use my Banking app, I told her that I dont have one, due to the fact that I believe that Banking Apps are the most dangerous tool to have , should a ****** put a gun to a victim, in order to ****** money more easily when such incidents occur. Then she asked the Ambassador to tell me to go on their website in order to contact Tymebank to reset my Card in some or other way.. I told her that my cell Phone is not a smart -phone with internet capabilities and I also do not possess a Computer at home and being 62 years of age Im not at computer literate, and that is why I made use of the Tyme Bank Ambassador.

I then had to wait for my Son Kyle, to come home in order to use his Laptop Computer to to go into the Website of Tymebank , whilst I then phoned the Tymebank Client Services number again and where this clerk put m through to the ***** clerk again. Every time i speak with some clerk of Tyme Bank including the ***** Clerks, I have to confirm That I am who i am by answering all their questions they need in order to verify me. Yet the last ***** clerk then still insisted that I go back to a branch of pic n Pay, to go do the same verifications I did previously because she says so.

Why keep on sending me back to the Tyme Bank kiosk when it never worked earlier on , even with my Thumb print.. The various phone calls cost me money in airtime, which was a waste, the first time the Tyme bank ***** clerk asked me to hold on as she wanted to go into her computer and I held on for 12 minutes wherupo she never retuned to me, so I hung up as I did not want my airtime to run out.. so I then phoned them again and got verified agin with their standard questions of Verification.

Can you now see that Im in a catch 22 situation, where I cannot get my expired Tyme Bank card renewed..

Hello Peter Please help me.

Yours Sincerely Herman Oosthuysen ***