Unsuccessful Transaction

So I woke up to an SMS notification that someone tried to order from Uber Eats using my TymeBank account. I don’t even have the Uber Eats app. Luckily, because there was no money in the account, the transaction didn’t go through — but I was still charged R3.00 for the failed attempt.

What concerns me is that when I called the bank, they couldn’t provide any details of the transaction. I was told they can only give me information once a transaction goes through successfully. That doesn’t sit right with me.

Another issue is that I have funds in my savings account, and if this had happened with my cheque account holding money, the ****mer would have been successful — then what?

I told the consultant I’m waiting for my savings plan to mature, after which I’ll be closing my account. I can’t trust a bank that expects me to wait for a transaction to succeed before they can help me.

All she could offer was to block my card — something I could have done myself on the app. What I really needed was clarity and reassurance, not a standard response.