ZM
Zizipho M
1 reviews | Active since Oct 2019
15 Dec 2023, 09:49
Unsecure and disgusting customer service
I called in to close my account which had unfortunately subscription charges. I spoke to Noxolo who I told I want to speak to her team leader after she told me she cannot assist. She put me on hold for 7 minutes then dropped the call. I want this account closed. I'm not paying for fees for a card I need used. Your customer service is disgusting.
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Replies (3)ZM
Zizipho M's updateReviewer Update
15 Dec 2023, 10:04Called again and spoke to Amanda. She decided she won't put me on hold but rather mute my call and go call a team leader from the office and she too just dropped the call. Please close my account with immediate effect.
ZM
Zizipho M's update15 Dec 2023, 10:04
Reviewer Update
Called again and spoke to Amanda. She decided she won't put me on hold but rather mute my call and go call a team leader from the office and she too just dropped the call. Please close my account with immediate effect.
GoTyme Bank | Formerly TymeBank's replyOfficial
26 Dec 2023, 15:23That's been noted Zizipho, we have escalated your case for assistance.
GoTyme Bank | Formerly TymeBank's reply26 Dec 2023, 15:23
Official
That's been noted Zizipho, we have escalated your case for assistance.
ZM
Zizipho M's updateReviewer Update
18 Jun 2024, 19:10The account is still open 7 months after your escalation
ZM
Zizipho M's update18 Jun 2024, 19:10
Reviewer Update
The account is still open 7 months after your escalation