Unsatisfied Customer

I'm not satisfied with the service I received with TymeBank consultants. On the 31st of May I sent someone money using Send money option on the app, the person that I sent the money could not get access to the funds at any pick n pay & boxer stores. He tried to get the money for 3 consecutive days. I called the ***, & the lady I spoke to said if the money hasn't been redeemed the funds will go back into my account after 7days. After 4 days I call and I was told the same thing & a case was lodged, I got an email the day after stating the my case has been resolved without any feedback. Yesterday when I called; I was told that the money was redeemed and I asked when was it redeemed the lady said it doesn't show when it was redeemed and it was suppose to show on her side, and she told me that it might be a system error. Another case was lodged, few hours later I got an email stating that my case was resolved but my R810 is not back into my account. I wouldn't recommend this bank to anyone back I don't know why a person can not reverse money on the app like other banks.