Unsatisfactory with Tymebank on handle the Enquiry or request for refund

Good day HelloPeter

Please assist with getting the refund from the timebank on double transaction of R420.28 that occurred on 23 December 2021 while using the moretyme option linked to the credit card on buying clothe at JET store. Only one transaction should be refunded back to the credit card or the cheque account.

Receive the message which is not detailed on how the matter was resolved: ------- Original message -------- From: noreply <***> Date: 2021/12/30 12:28 (GMT+02:00) To: Maseko Sibusiso <***> Subject: TymeBank | General Service Request | Case Number G-176498

Dear Sibusiso

Thank you for connecting TymeBank.

Your query with Case number G-176498 has been logged and is Resolved-Completed.

Note: If you are not aware of this request,Please contact our Customer Service Centre *** to follow up.

This matter has dragged far too long and there is no progress on when can I have my refund.

ABSA card management confirmed (see below message) that two transaction banks already and requested that I communicate with TymeBank for refund and still today there is no progress: From: Contact Card <***> Date: 2021/12/29 11:28 (GMT+02:00) To: Maseko Sibusiso <***> Subject: RE: Reference of Inquiry: Credit card number: * [ ref:_00D1r1GluM._5005q3CJNQ:ref ]

Hi Mr Maseko

Kindly note that the two transactions have already been banked and we are therefore unable to reverse one of them.

You will be required to contact Tymebank directly for assistance with a refund.