K
Katleho
1 reviews | Active since Aug 2022
08 Sept 2022, 16:43
Unsatisfactory/ Appalling Service
I’ve never encountered such a terrible service. It’s appalling seriously. I am faced with a sad situation where one of my beneficiary didn’t receive the funds credited into their by means of an immediate payment from standard bank. Called the call center multiple times not until I was assisted by Tshepo Mlilo who was outright rude, running the bank like some corner ****a shop. He couldn’t even get me to speak to his manager. I’m just disgusted by this bank honestly. Wouldn’t recommend this bank to my worst enemy!!
Helpful (0)
Replies (4)0
Replies (4)
GoTyme Bank | Formerly TymeBank's replyOfficial
09 Sept 2022, 10:24Hi Katleho, did you get a case number for the incident? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply09 Sept 2022, 10:24
Official
Hi Katleho, did you get a case number for the incident? The TymeBank Team
GoTyme Bank | Formerly TymeBank's replyOfficial
09 Sept 2022, 10:24Hi Katleho, did you get a case number for the incident? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply09 Sept 2022, 10:24
Official
Hi Katleho, did you get a case number for the incident? The TymeBank Team
K
Katleho's updateReviewer Update
12 Sept 2022, 11:33I didn’t get a case number, nor did he want to give me the team leaders name! Frustrating and already discouraging my family members to switch banks. At this rate, Capitec is far Better!!!
Please do trace the call and listen in. 3 people confirming that they can’t see the transaction yet they had the profile opened 🤬
Please do trace the call and listen in. 3 people confirming that they can’t see the transaction yet they had the profile opened 🤬
K
Katleho's update12 Sept 2022, 11:33
Reviewer Update
I didn’t get a case number, nor did he want to give me the team leaders name! Frustrating and already discouraging my family members to switch banks. At this rate, Capitec is far Better!!!
Please do trace the call and listen in. 3 people confirming that they can’t see the transaction yet they had the profile opened 🤬
Please do trace the call and listen in. 3 people confirming that they can’t see the transaction yet they had the profile opened 🤬
GoTyme Bank | Formerly TymeBank's replyOfficial
12 Sept 2022, 18:07Hi Katleho, we're terribly sorry for that experience. Please confirm if the payment was received. We'd like to follow up with our team to assist.
GoTyme Bank | Formerly TymeBank's reply12 Sept 2022, 18:07
Official
Hi Katleho, we're terribly sorry for that experience. Please confirm if the payment was received. We'd like to follow up with our team to assist.