Unresolved Settled Loan still debited

Tyme Bank Customer Service,

I am writing to express my frustration and disappointment with the service I have received from Tyme Bank regarding my loan settlement. On June 28, I settled my loan amount of R5467.99 as advised by Boitumelo, a consultant at Tyme Bank, through the Tyme Bank app. However, despite my repeated requests, I have not received a paid-up letter to confirm the settlement.

To my surprise, when I checked the app on July 1, I saw a balance of R21.07, which I immediately settled. I called the bank again, specifically requesting to speak with the same consultant, and was told it was a technical issue. Yet, the paid-up letter was still not provided.

Today, I discovered that Tyme Bank had debited my account with R654.03, leaving a balance of R103.87 on my loan account. When I called to inquire, I was again told that it was due to technical issues affecting my bureau details.

I am extremely dissatisfied with the service I have received from Tyme Bank. The repeated technical issues, lack of communication, and failure to provide a paid-up letter have caused me significant stress and inconvenience. I urge you to resolve this matter urgently and provide a written confirmation of my loan settlement and paid up letter < PI 652370