Unresolved issues, without any direct answers

Good day hope all is well,I am very disappointed with Gotyme bank,My account was recently closed and money was paid to the account while closed,I requested for account to be reopened ,it took them 2 week to get the account open ,now the problem start ,that I can not draw any bank statements from the account for the account is placed on hold ,in this two weeks I have been calling different people telling me different stories,I went to the gotyme bank hub ,for the one said I must do my biomedic ,1 the lady said I can not take the hold of like that ,she gave her phone on the phone I spoke to another person ,she made it sound like my problem was going to be solved by the end of that Friday ,I logged in to the gotyme bank ,still nothing was solved,today I phone again , telling me I should go to the hub after I was there ,I took of from work special to go there and now I need to go again,I am really tired of going back and forth ,they are not giving me any realavant information about the account .I just want the hold to be lifted and them to stop telling me different stories.I am very upset ,they are the worst bank I have ever encountered.