1 reviews | Active since Jun 2017
Unresolved Credit Card Refund and Account Closure
Subject: Formal Complaint – Unresolved Credit Card Refund and Account Closure
To Whom It May Concern,
I am writing to formally raise a complaint regarding my TymeBank credit card account.
On 1 September 2025, I fully settled my credit card account. I contacted your customer service team again on the 5th of September 2025 to confirm the settlement and ensure the account was closed. At that time, I was informed that a refund of R220 was due to me and that it would be processed within 7 to 14 working days.
It is now 3 October 2025, well beyond the promised timeframe. Not only has the refund not been paid, but the account also remains open, which is unacceptable.
What’s particularly frustrating is the repeated excuses and lack of meaningful action from your team. I’ve made every effort to follow
We apologize for the inconvenience and frustration this situation has caused. We understand the importance of resolving your issue promptly. Please note that we have escalated your complaint to the relevant department.
We apologize for the inconvenience and frustration this situation has caused. We understand the importance of resolving your issue promptly. Please note that we have escalated your complaint to the relevant department.