Unresolved ***** Case on My Account

I initially reported ***** on my account after an unauthorized transfer of approximately R400.00. While I appreciate that the bank refunded me, I was informed that I could not use the funds as the investigation was still ongoing. However, once the investigation was concluded, the money was transferred out again without my consent or authorization.

Upon raising this issue with your team, I was provided with a case number. However, after five days, I was informed by Catherine that my case had been declined and that there would be no further action from the bank. This response is unacceptable, as I have not been given any clear justification for the decision or an opportunity to challenge it.

I request the following:

1. A detailed explanation of why my case was declined.

2. A reconsideration of the case, as the unauthorized transaction remains unresolved.

3. Immediate steps to recover my funds and prevent this from happening again.

As a customer, I expect Tyme Bank to prioritize security, transparency, and customer support.