Unreliable Service

I am highly disappointed with the service I have received from TymeBank. I submitted a service request on Friday to get a bank stamp for my UIF document, and I was assured that my issue would be resolved by the end of the day. However, the entire day passed with no feedback or action.

The next day (Saturday), I sent a follow-up email, and I was told that I would receive assistance by Monday. Come Monday, no one reached out to me. On Tuesday, I called customer care, and the agent confidently assured me that my document would be stamped and returned by the end of the day. Yet again, nothing happened.

It is now Wednesday, and I still have not received my stamped document. The lack of urgency, accountability, and commitment to assisting customers is beyond frustrating. This delay has caused serious inconvenience, and it is unacceptable for a bank to handle such simple requests so poorly.

If you need quick and efficient service, TymeBank is NOT the bank to rely on. They seriously need to improve their customer service and turnaround times.