Unprofessional Service, Unwilling to help

we are seriously dissapointed we wasted our time recommending your bank to others. By all means change your policies but ffs let your clients know you are no longer able to deal with international payments. we ended up having to download an app which doesnt want to work correctly. Opening up a ticket which your bank decided to close and say resolved before I even had chance to send you the requested information. So all our further emails to the given were ignored. and now today my wife call to try get an update only to talk to a condescending agent who refused to take the ticket number and we still have no resolution to this situation.