Unprofessional, inconsistent, rude staff.

TymeBank Offer TymeAdvance - On the app it simply states that HR needs to call on my behalf. I called the call centre to get more information and was informed by Mashudu that I need to mail my HR Managers details to her and that she will forward it to the relevant person to contact HR. No such thing has happened. I email her again to find out why nothing has happened and then I get informed that they are "Processing Things".

I then get a mail from Nuno Da Silva stating that he would like to speak to HR about how to roll this out with the entire company.

I then call the call centre again, only to be told that HR needs to contact Tymebank directly. and I get given a number to reception only, and the agent had no idea what info they may require nor the person HR could speak to.

So now on a call with reception, she informs that neither Mashudu nor Nuno are working in the office, and that she cannot transfer the call to anybody. i requested that she transfer to any manager and she refused. eventually after rudely telling me that I can drive to Tymebank to see that nobody is there she then drops the call on me.

Why offer this service if there is nobody to successfully see it through?