SB
Simphiwe B
1 reviews | Active since May 2024
21 May 2026, 19:06
UNPROFESSIONAL AND *********** SERVICE
I am beyond disappointed I'm disgusted by the level of service from this unprofessional and *********** "BANK". I have called numerous times and sent emails tried using their social media accounts they keep promising to get back to me since jesus knows when.
My sister passed on in Feb and had an account @GOTYMEBANK we sent all relavant documents to @GOTYMEBANK email account till now no feedback whatsoever. Their customer care number is much as useless as their email.I sent again some documents on the 06/05/2026 but till now no form of communication from their side.
I will escalate it to the ombudsman as I feel this is not the service a "BANK" should provide to its customers.
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Replies (1)
GoTyme Bank | Formerly TymeBank's replyOfficial
22 May 2026, 08:13Hi Simphiwe,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused. Please note that we are currently investigating the issue, and a member of our team will reach out to you. As we strive to improve our service delivery, we would appreciate the opportunity to contact you directly to discuss your concerns further.
Kind regards,
GoTyme Bank | Formerly TymeBank.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused. Please note that we are currently investigating the issue, and a member of our team will reach out to you. As we strive to improve our service delivery, we would appreciate the opportunity to contact you directly to discuss your concerns further.
Kind regards,
GoTyme Bank | Formerly TymeBank.
GoTyme Bank | Formerly TymeBank's reply22 May 2026, 08:13
Official
Hi Simphiwe,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused. Please note that we are currently investigating the issue, and a member of our team will reach out to you. As we strive to improve our service delivery, we would appreciate the opportunity to contact you directly to discuss your concerns further.
Kind regards,
GoTyme Bank | Formerly TymeBank.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused. Please note that we are currently investigating the issue, and a member of our team will reach out to you. As we strive to improve our service delivery, we would appreciate the opportunity to contact you directly to discuss your concerns further.
Kind regards,
GoTyme Bank | Formerly TymeBank.