Unprofessional and no Ethics

On the 22 of March my husband was a victim of a **** and lost his entire salary of which we depend on to carry us through the month. After numerous attempts to try and contact the ****mers he contacted Thyme Bank which he used to transfer the money from . He was told to retrieve a affidavit from police station which he did and a ***** case was opened. Two weeks later after the event with no feedback from Tyme Bank he called them to get updated and was told they are waiting from feedback from Capitec to hear if ****mers account was frozen . Tyme banks costumer service is disgusting they show no empathy and don't ever contact there clients as promised. After being told the same thing for a week we called Capitec bank which he also have an account with they were much more helpful and advised that they are waiting on Tyme Bank to respond to them . He called Tyme Bank and informed them what Capitec told us the denied that Capitec ever contacted them and the consultant in ***** department had a attitude saying we not allowed to contact Capitec and if we not happy with the fact that there no feedback we can go to the Ombudsman. I really advise people to never use Tyme Bank other than holding on for hours and having the phone drop in your ears numerously they just should not exist.