Unpaid EFT with immediate payment request.

I have made an EFT with immediate payment to someone on the 09/08/2024 who is banking with Nedbank and to this moment he has not received the funds, now Tymebank don't have branches where one could walk inn for help instant they have agents that will help customers operate their kiosk machines in stores, Boxer or Pick n Pay. Yesterday I went to 2 branches of Boxer stores in my area and the was no agents in both stores. I resorted in using their 24/7 queries telephone line which they provided on their banking App, and both telephone numbers they've provide are not working, now I have no where to go for assistance to understand what could have happened with my money. I'm frustrated and actually regretting why I chose to bank with them. I'm left stranded not knowing if I'm going or coming and the person I was transfering money too, doesn't believe if I have effected the said EFT even thou I have send him the proof of payment which I extracted from the banking App, because the money never reached his Nedbank account. Please if there's anyone out there who knows what is happening with Tymebank, please share the information with me.