MH
Mahomed H

1 reviews | Active since Feb 2011

01 Mar 2024, 09:23

Unknown debits at Tyme bank no consultants

Dear Sirs/Madam Unknown charges of R84 debited from my account. Have attempted to call you several times to no avail. Please close the account with immediate effect. Beware consumers no consultants only lure at pick n pay to open and deposit No after sales services

0
Replies (3)
MH
Mahomed H's update01 Mar 2024, 21:15
Reviewer Update
Good day, thank you for your response.
Have been to pick and pay several times to close this account please and yesterday again where they opened my account they mentioned to ensure account has a zero balance however there was 0.07 cents very strange....Please close my account with i mediate effect not to incur any more hidden charges/inactive fees.
Have called several times and being kicked from pillar to post.

Please confirm if my account is closed as I can no longer afford this at Pick n pay where they were marketing these account and lured me to open the account can no longer assist with this closure.

Hence please assist me with account closure the account is now zero balance as I transfer the 0.07c thank you.

Or please let me know soonest which pick and pay can assist with closure not to.incire anymore of the inactive account.

Thank you



MH
Mahomed H's update02 Mar 2024, 10:48
Reviewer Update
Have called in now again ***and ***** department gave me a reference as you unable to assist with refund of the R84 nor can you close the account same as where you sold us account in pick and pay store. Have now reffered the case to ombudsman for banking thank you for the continued inappropriate deceit. As you say account is inactive and have tried several times to prevent R7 debits whilst you enjoy taking each month and not remedying to prevent your sudden unknown hidden fees of R7 being debited .Instead of treating his matter as urgent by closing or refunding the inappropriate deceit since Inception no minimum balance as your Reasoning is unfair practice rendered to clients. On the contrary of selling is bank accounts under pretext Patrick Motsaope owner of pick and pay and Tyme bank yet you cannot provide after sales services of you banking products on telecommunications basis where calls for queries not answered only by you ***** department...
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply04 Mar 2024, 11:12
Official
Hi Mahomed, we sincerely apologise for that experience and for the inconvenience caused. A case has been logged for you by the relevant department and currently under investigation. Our team will be in touch with you should there be any feedback and updates.