1 reviews | Active since Sept 2017
Unjust debit hold
Whilst I understand having to block peoples accounts because of possible ****s, I think it’s also important to follow due process, the same way you investigate after you’ve placed a hold on my account, the same thing should be done when an account is being reported. Someone sent me money and because of a disagreement **** and said I ****med them and my account has been blocked and I have to wait over a week for this to be resolved. Tomorrow is the 25th, I have debts I need to pay for and because there’s a debit hold on my account, I cannot pay for any of them which means I will fall into arrears simply because Tymbank does not prioritize their customers. The same way I have to get an affidavit and provide proof, the same should be expected from a person who claims to have been ****med because people do things to be malicious and to inconvenience the next person and TymeBank has been an accomplice in making this possible. I don’t understand wow I’m expected to live if you’re joking my money hostage over false claims.
We truly apologise for the inconvenience caused. Your complaint has been escalated to the ***** department. Please note that as a bank we have procedures that are followed when allegations are made, necessary investigations are done. An agent from the ***** department will contact you.
We truly apologise for the inconvenience caused. Your complaint has been escalated to the ***** department. Please note that as a bank we have procedures that are followed when allegations are made, necessary investigations are done. An agent from the ***** department will contact you.
