Unhappy with TYMEBANK

Worst experience ever. I ask someone to help me with my srd (sassa) in 2021. I never received any money from sassa ever since. Only now I asked sassa what the reason is. They told me they deposit my money in my tymebank account. I never knew I had a tymebank account. I phoned tymebank customer care and explained to them that my money is in there and I want to use my account.. They told me I can't use the account its a ***** account. I have to go to the police and make a ***** case. The sent me a statement to help me with the matter. All my money was still in there. At the police station they told me I cannot open a ***** case because my money is still in there. Nobody ***** it.. Phoned tymebank again to help me with the affidavit I sent then I can use my account. They insisted on a ***** case number. I went to the tymebank kiosk with my ID and my fingerprint I gained access to my account. Just to see that tymebank withdrawal all my money. They told me they can't close the account without a ***** case number. But now the account is still open but they took my money on the 30th of October 2025. Phoned again. They said they did not sent the money back to sassa but they withdraw it. What did they do with it. They dropped the phone after my questions. Now I can't log into my account it says there is another phone registered. But after I went to the kiosk I had access from my cell phone. So frustrating because no branch only custemor care. If they don't want to help you can't do anything.