AH
Anzel H
1 reviews | Active since Jan 2014
29 May 2026, 09:15
Unhappy Customer - Replacement Card Fee Charged
My bank card expired Jan 26. I tried replacing my card at a kiosk at PNP and after following the whole process it couldn't print it. Then Tymebank changed over to GoTymeBank and there was no longer a kiosk at PnP. I eventually managed to find a kiosk, after having to phone them, and replaced my Bank Card in April. I have since been charged with a card replacement fee and they won't reimburse me because it after the 90 day period. GoTymeBank can keep their services and I am going back to FNB!
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Replies (2)
GoTyme Bank | Formerly TymeBank's replyOfficial
29 May 2026, 11:33Hi Anzel,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused. Please note that we are currently investigating the issue, and a member of our team will reach out to you.
Kind regards,
GoTyme Bank | Formerly TymeBank.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused. Please note that we are currently investigating the issue, and a member of our team will reach out to you.
Kind regards,
GoTyme Bank | Formerly TymeBank.
GoTyme Bank | Formerly TymeBank's reply29 May 2026, 11:33
Official
Hi Anzel,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused. Please note that we are currently investigating the issue, and a member of our team will reach out to you.
Kind regards,
GoTyme Bank | Formerly TymeBank.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused. Please note that we are currently investigating the issue, and a member of our team will reach out to you.
Kind regards,
GoTyme Bank | Formerly TymeBank.
AH
Anzel H's updateReviewer Update
22 Jun 2026, 07:11After investigation I was contacted by bank stating they will refund me my card replacement fee. Its now almost a month later and I am still waiting!
AH
Anzel H's update22 Jun 2026, 07:11
Reviewer Update
After investigation I was contacted by bank stating they will refund me my card replacement fee. Its now almost a month later and I am still waiting!