Unhappy client....case G-205518

On the 7th November i made an immediate transfer to my nedbank acc. So on the the 10th i called tymbank as payment was not reflecting on my nedbank acc, i was then given a case G-205518. Then on the 14th i called them again and was advised that they are waiting for nedbank's response. Today(22/11/2022) i spoke to Sipho Ngwenya who said he'll escalate my case to his team leader (karabo) then an hour later i received an sms saying my query has been resolved but still the money is not reflecting...

I'm very angry and disappointed with the service ive got from tymbank