Unhappy client of Tymebank

I am writing to formally raise a concern regarding my 77-year-old father's ongoing difficulties in renewing his expired TymeBank account.

A few months ago, my father sustained a burn injury to his finger, which has significantly affected his fingerprint. As a result, he is unable to successfully complete the biometric verification process required by the TymeBank fingerprint scanners.

He has comp**** with all the requirements requested by TymeBank and has made numerous attempts to resolve the matter through the appropriate channels. Unfortunately, despite multiple escalations and assurances that the matter would be attended to, the issue remains unresolved.

The following reference numbers have been issued in relation to this matter: *** *** *** *** ***

To date, no meaningful feedback or resolution has been provided. My father has repeatedly had to travel back and forth to seek assistance, which is both physically demanding and costly given his age. Each visit results in the matter being escalated again and a new reference number being issued, without any follow-up or resolution.

We kindly request that this matter be urgently investigated and that an alternative verification process be provided to accommodate his circumstances. We would appreciate direct feedback on the status of these cases and a clear path forward to enable him to regain access to and renew his account.