Unhappy client

So after my last complaint I wrote here about tymebank they sent me an email that my case will be reviewed by the 27th, I then called in again on yesterday and was told that a lady called Mbali will be in contact. She called this morning and ontop of the affidavit they requested in April they now asking me for more things I don't have, she then said she will call me at 10:00am. Till now I have been waiting for her call, as I said they can keep their account they must just release my money I need to buy food for my kids. Yes it is not that much but it will make a huge difference in my home.