MT
Mantoa T
1 reviews | Active since Feb 2024
21 Dec 2025, 21:32
Unhappy client
On the 19th December I was using my thyme back account for my shopping the card kept on dicling several times and the was no going through but from the bank side the has been deducted I've calling the bank for reversal but the is no assistance.
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Replies (1)
GoTyme Bank | Formerly TymeBank's replyOfficial
22 Dec 2025, 07:10Hi Mantoa,
Thank you for contacting us and bringing this matter to our attention. We sincerely apologise for the inconvenience you experienced while using your TymeBank account on 19 December.We understand your concern regarding the card declining several times while shopping, yet the amounts being deducted from your account. Please be assured that when a transaction does not successfully reach the merchant, the deducted funds are normally reversed once the investigation is completed.We regret that you have not yet received the assistance you expected. Your complaint has now been escalated for urgent review, and our team will investigate the affected transactions. We will keep you informed of the progress and advise once the reversal has been processed.
Thank you for contacting us and bringing this matter to our attention. We sincerely apologise for the inconvenience you experienced while using your TymeBank account on 19 December.We understand your concern regarding the card declining several times while shopping, yet the amounts being deducted from your account. Please be assured that when a transaction does not successfully reach the merchant, the deducted funds are normally reversed once the investigation is completed.We regret that you have not yet received the assistance you expected. Your complaint has now been escalated for urgent review, and our team will investigate the affected transactions. We will keep you informed of the progress and advise once the reversal has been processed.
GoTyme Bank | Formerly TymeBank's reply22 Dec 2025, 07:10
Official
Hi Mantoa,
Thank you for contacting us and bringing this matter to our attention. We sincerely apologise for the inconvenience you experienced while using your TymeBank account on 19 December.We understand your concern regarding the card declining several times while shopping, yet the amounts being deducted from your account. Please be assured that when a transaction does not successfully reach the merchant, the deducted funds are normally reversed once the investigation is completed.We regret that you have not yet received the assistance you expected. Your complaint has now been escalated for urgent review, and our team will investigate the affected transactions. We will keep you informed of the progress and advise once the reversal has been processed.
Thank you for contacting us and bringing this matter to our attention. We sincerely apologise for the inconvenience you experienced while using your TymeBank account on 19 December.We understand your concern regarding the card declining several times while shopping, yet the amounts being deducted from your account. Please be assured that when a transaction does not successfully reach the merchant, the deducted funds are normally reversed once the investigation is completed.We regret that you have not yet received the assistance you expected. Your complaint has now been escalated for urgent review, and our team will investigate the affected transactions. We will keep you informed of the progress and advise once the reversal has been processed.