Unhappy

I have a personal loan with TymeBank, so in March it happens that it Debited me twice for march. I report the issue before goodfriday and provide all documents needed on their email, so because of the holidays i was rep**** on tuesday 2 April 2024 that the investigation was done and resolved.

I did a follow up on the following week since I'm not getting any refund, and it took almost 30 minutes on hold waiting for their agents to answer my call.

The lady told me that the refund was sent back to my Capitec account tymebank had technical issues. But its not reflecting on my capitec account even today , i called at capitec they also don't see it.

So Everytime i make a follow up on their social media customer service, they don't give me a feed back on what's exactly happening they keep quite. I can't make calls because I'm even out of airtime now busy calling.

What bothers me the most is that now i have to use that money for taxi to work, and i don't have it. And i never miss a payment before or delay a payment on tymbank. I'm not someone who like making noise or drama but this is too much.