1 reviews | Active since Feb 2024
Unexpected Error Message Encountered in Tymebank Account Transaction
My friend send approximately R28500 to my Tymebank account so that I could buy furniture for him to furnish his new house. I agreed, unaware of where he had obtained the money from, as I knew him as an online trader. I then went to the shop, purchased all the items he requested, and had a balance of approximately R6500 left. However, when I tried to access my Tymebank account later on, I received an error message stating, "we seem to have a problem, an unexpected error has occurred. Please try again or contact us for assistance on ***" with error code ON-HOLD.
Upon contacting the customer service number provided, I was advised that my friend needed to go to the police to obtain an affidavit and write a statement confirming that the money sent to Ritshidze Ndou was for specific purposes. He would also need to submit his certified ID copy to the Tymebank customer service. However, I have been unable to reach my friend as he has changed his contact number and is not available at the place I last located him.
It has been a significant amount of time since I last accessed my account, and the situation is causing me considerable stress. I would greatly appreciate any guidance or assistance you can provide in resolving this matter.
I am not involved in any *****ulent activity and was simply helping a friend.
I am writing to follow up on my previous communication regarding the unexpected error message I encountered in my TymeBank account in February. It has now been several months since I first reached out for assistance, and unfortunately, I have not received any further communication or resolution to the issue.
As mentioned before, I have been unable to access my account and have been experiencing significant stress due to the situation. Despite the reassurance that my case was escalated to the team and that they would be in touch with me, I have yet to receive any calls or messages from TymeBank.
I kindly request that you prioritize resolving this matter as soon as possible and provide me with an update on the progress. I understand that processes may take time, but it is important for me to have visibility and clarity on the situation.
Thank you for your attention to this matter, and I look forward to hearing from you soon.
I am writing to follow up on my previous communication regarding the unexpected error message I encountered in my TymeBank account in February. It has now been several months since I first reached out for assistance, and unfortunately, I have not received any further communication or resolution to the issue.
As mentioned before, I have been unable to access my account and have been experiencing significant stress due to the situation. Despite the reassurance that my case was escalated to the team and that they would be in touch with me, I have yet to receive any calls or messages from TymeBank.
I kindly request that you prioritize resolving this matter as soon as possible and provide me with an update on the progress. I understand that processes may take time, but it is important for me to have visibility and clarity on the situation.
Thank you for your attention to this matter, and I look forward to hearing from you soon.