********* And ********** Practices - Ignoring Client Instructions

Why are you not following the client’s (me) explicit instructions? I DID NOT agree to keep my account open. I will report all the details as well as the call recordings to the banking ombud if my account is not closed immediately.

• 2020-04-30 16:48 - called *** and requested my account to be closed, agent kept on trying to persuade me to keep it although I don’t use my account. I made it very clear that I wanted to close my account and the R9 credit could be kept. The agent confirmed I would receive an SMS once the account is closed.

• 2020-04-30 16:55 - received an SMS stating that my Close Account Request has been processed and that the Case ID is CL-695.

• During 2020-05-04 to 2020-05-06 - received a call from an agent on an UNKNOWN/PRIVATE number, agent at first PRETENDED that he wasn’t aware of my account closure request, very ********* behaviour. Then the agent kept on urging me to keep my account open, over and over and refusing to assist me. After I made it clear that I wanted my account closed, the agent then proceeded. The agent then **** and said all of a sudden that an account closure form had already been sent to me on 30 April 2020. I confirmed to the agent that no such e-mail was ever received as I monitor my mail constantly as well as my junk folders/spam mail. I requested the agent to then send it to me again whilst I was on the call. The agent then said that they can send the form to me in the future and keep the account open as they know everyone is at home and I would have to go in to an internet cafe to print, complete, sign and scan the form to send it back. Again trying to persuade me to not close the account, or to make it as difficult as possible to close the account. I then said that I have all the necessary printing and scanning equipment at home, and that the agent should please e-mail me the closure form at once. The agent then again **** and said he e-mailed it and that I should be receiving it in a few minutes. To this day I have not received any such form and Tyme Bank has all the correct contact details for me.

• 2020-05-07 16:15 - received the below mail, where Tyme Bank has clearly gone against my instructions and wishes, committing ***** by keeping an account open and not following my explicit instructions to close it. This seems like ***** behaviour by the bank to misrepresent their open accounts to the general public.

This is extremely disappointing and shocking ******* business practices by your bank. I will make sure that everywhere I go that I inform people of your ********* business practises. I can assure you that I know what I am talking about as I myself work at a bank.

You have until the end of today to close my account as per Case ID CL-695. Failure to close the account and send me confirmation will result in this information being shared with online media platforms, such as MyBroadBand, and big Facebook social groups in South Africa, as well as reporting you to the banking ombud for this behaviour and reporting you to the JSE for suspected ********** information being given to the market and general public.

I await your speedy reply.

Regards