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Zwivhuya N
1 reviews | Active since Nov 2022
23 Nov 2022, 11:01
Unblock my account
Tymebank again!! The worst bank ever. Whenever I try to make a card at their kiosk they put my account on hold, this is happening for the second time my account is on Hold an I'm stuck in town with the kids. The consultants are worse. I need my money but I'm not getting any help
Helpful (0)
Replies (6)0
Replies (6)
GoTyme Bank | Formerly TymeBank's replyOfficial
23 Nov 2022, 12:23Hi Zwivhuya, thank you for reaching out to us. Did you report the matter to our customer support team? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply23 Nov 2022, 12:23
Official
Hi Zwivhuya, thank you for reaching out to us. Did you report the matter to our customer support team? The TymeBank Team
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Zwivhuya N's updateReviewer Update
23 Nov 2022, 19:19I did.. One consultant told me that it's because I need to upgrade, how will I upgrade my account if I can't get access to it? The other one called me and said it's because I have a judgment.. Different stories that doesn't make sense. I want my money please it's over R6000, I have kids to feed and clients are waiting for me. Thousands of people are complaining about the same thing, I have never in my life come across a bank that just decide to lock people's money. This matter needs to be escalated to national TV because alot of people are getting ******. My account is still on hold even now
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Zwivhuya N's update23 Nov 2022, 19:19
Reviewer Update
I did.. One consultant told me that it's because I need to upgrade, how will I upgrade my account if I can't get access to it? The other one called me and said it's because I have a judgment.. Different stories that doesn't make sense. I want my money please it's over R6000, I have kids to feed and clients are waiting for me. Thousands of people are complaining about the same thing, I have never in my life come across a bank that just decide to lock people's money. This matter needs to be escalated to national TV because alot of people are getting ******. My account is still on hold even now
GoTyme Bank | Formerly TymeBank's replyOfficial
24 Nov 2022, 11:57 Apologies , did you get a case number for the incident? The
GoTyme Bank | Formerly TymeBank's reply24 Nov 2022, 11:57
Official
Apologies , did you get a case number for the incident? The
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Zwivhuya N's updateReviewer Update
24 Nov 2022, 12:53Yes, Case ID DCI-168462. The message reads "Your query has been resolved previouslyremediated" but my account is still on hold. Last week when this happened my account was unblocked but this time it's been 24hrs already and I'm stranded clients are threatening me with their money
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Zwivhuya N's update24 Nov 2022, 12:53
Reviewer Update
Yes, Case ID DCI-168462. The message reads "Your query has been resolved previouslyremediated" but my account is still on hold. Last week when this happened my account was unblocked but this time it's been 24hrs already and I'm stranded clients are threatening me with their money
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Zwivhuya N's updateReviewer Update
24 Nov 2022, 14:00I just called and i was referred to the ***** department, the person who was supposed to help me asked me some security questions and after that I was told to hold for over 30min and then the call was dropped. I need the money please this is getting frustrating 😤
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Zwivhuya N's update24 Nov 2022, 14:00
Reviewer Update
I just called and i was referred to the ***** department, the person who was supposed to help me asked me some security questions and after that I was told to hold for over 30min and then the call was dropped. I need the money please this is getting frustrating 😤
GoTyme Bank | Formerly TymeBank's replyOfficial
24 Nov 2022, 15:23Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply24 Nov 2022, 15:23
Official
Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team