Unblock my Acc

My name is dumisani mthimkhulu my id is *** My acc is *** My cell is *** On 12 Nov 2024 received apayment from a company online digital marketing my side hustle tym bank hold my funds ive submitted all the requirements they asked me to do till today account is hold, iwas disappointed on the bank because not everyone is a **** they should inquire bfo holding funds they will loose customers because even if you call them services is poor no branch to run to tymbank should do better