JM
Johanna M
1 reviews | Active since Nov 2025
06 Dec 2025, 12:11
Unauthorized Uber Easts Transactions
I was devasted and frustrated when 2 transactions of around R500 and R600 went off my TymeBank account for Uber eats, transactions I didn't authorize, I never even ordered food using the Uber app, nor used their rides, when I contacted TymeBank, they gave me a turn-around time of 30 days, this added to my frustrations, I came here to vent, I'm happy to say, a month later, both unauthorized transactions were refunded, though after a month, but TymeBank called to ensure me that they are looking into my query, and they consistently sent me updates via sms, I was adamant that I'm leaving this bank, but I'll be sticking around. I will gladly delete my initial review about the bank.
Case no CD-204951 and CD-204952 resolved, thank you TymeBank
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GoTyme Bank | Formerly TymeBank's replyOfficial
06 Dec 2025, 16:08Hi Johanna,
Thank you for sharing your experience. We sincerely apologize for the frustration caused by the unauthorized transactions on your account. We’re glad that the issue was resolved and that our team was able to keep you updated throughout the process. Your patience and understanding are greatly appreciated, and we’re pleased to hear that you’ve decided to continue banking with us.
Thank you for sharing your experience. We sincerely apologize for the frustration caused by the unauthorized transactions on your account. We’re glad that the issue was resolved and that our team was able to keep you updated throughout the process. Your patience and understanding are greatly appreciated, and we’re pleased to hear that you’ve decided to continue banking with us.
Best regards,
GoTyme Bank | Formerly TymeBank's reply06 Dec 2025, 16:08
Official
Hi Johanna,
Thank you for sharing your experience. We sincerely apologize for the frustration caused by the unauthorized transactions on your account. We’re glad that the issue was resolved and that our team was able to keep you updated throughout the process. Your patience and understanding are greatly appreciated, and we’re pleased to hear that you’ve decided to continue banking with us.
Thank you for sharing your experience. We sincerely apologize for the frustration caused by the unauthorized transactions on your account. We’re glad that the issue was resolved and that our team was able to keep you updated throughout the process. Your patience and understanding are greatly appreciated, and we’re pleased to hear that you’ve decided to continue banking with us.
Best regards,