HM
Happy M
1 reviews | Active since Jan 2018
20 Jun 2025, 06:47
Unauthorized Transaction – Poor Service
I am very disappointed with TymeBank. On 30 May 2025, R2,500 was *****ulently transferred from my account to a Capitec account I don’t know. I logged a ***** case sent all required documents, and have followed up countless times.
Every time I call, I’m told to wait 24 hours, but nobody ever gets back to me. It feels like TymeBank is relaxed while my money is missing. I trusted this bank with my money, and now they won’t give me proper feedback or tell me if I’ll be refunded.
This is unacceptable, I need my R2,500 returned urgently and regular updates on my case.
Helpful (0)
Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
20 Jun 2025, 07:59Hi Happy,
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
GoTyme Bank | Formerly TymeBank's reply20 Jun 2025, 07:59
Official
Hi Happy,
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
HM
Happy M's updateReviewer Update
20 Jun 2025, 08:34Thank you for the update. While I appreciate that someone will look into this by 27 June 2025, I’m very concerned that it’s already taken this long without a clear resolution. This is my hard-earned money, and the lack of prompt assistance is extremely frustrating.
If the issue isn’t fully resolved by then, I’ll have no choice but to seriously reconsider my banking options going forward.
If the issue isn’t fully resolved by then, I’ll have no choice but to seriously reconsider my banking options going forward.
HM
Happy M's update20 Jun 2025, 08:34
Reviewer Update
Thank you for the update. While I appreciate that someone will look into this by 27 June 2025, I’m very concerned that it’s already taken this long without a clear resolution. This is my hard-earned money, and the lack of prompt assistance is extremely frustrating.
If the issue isn’t fully resolved by then, I’ll have no choice but to seriously reconsider my banking options going forward.
If the issue isn’t fully resolved by then, I’ll have no choice but to seriously reconsider my banking options going forward.
HM
Happy M's updateReviewer Update
27 Jun 2025, 09:03I contacted TymeBank regarding a ***** case and was initially told it would be resolved by the 27th. I received an email saying the case has been resolved, but I haven't received any resolution or proper feedback. I called again, and still, there’s no clear update or solution. I’m being sent from pillar to post, and the service from TymeBank has been extremely poor. The ***** agents are unhelpful, and I feel like my complaint is not being taken seriously. I trusted TymeBank with my money, but I’m very disappointed. I need urgent feedback and proper resolution.
HM
Happy M's update27 Jun 2025, 09:03
Reviewer Update
I contacted TymeBank regarding a ***** case and was initially told it would be resolved by the 27th. I received an email saying the case has been resolved, but I haven't received any resolution or proper feedback. I called again, and still, there’s no clear update or solution. I’m being sent from pillar to post, and the service from TymeBank has been extremely poor. The ***** agents are unhelpful, and I feel like my complaint is not being taken seriously. I trusted TymeBank with my money, but I’m very disappointed. I need urgent feedback and proper resolution.