SZ
Sandiselwe Z

1 reviews | Active since Feb 2024

17 Apr 2026, 02:37

Unauthorized Debits & Poor Security Very Disappointed

I am extremely frustrated with TymeBank. Money keeps being debited from my account without my authorization. I reported this issue, and instead of resolving it properly, I was told to remove my card details from Uber. I followed that instruction, but the money is STILL being debited from my account. This clearly shows that the problem was never properly investigated or resolved. How is it possible that transactions continue even after reporting ***** and taking the steps advised by the bank? This raises serious concerns about the security of my account and the bank’s ability to protect its customers. I trusted this bank with my money, but now I feel completely unsafe. Customer service has been unhelpful, and no real solution has been provided. I need this issue resolved urgently and my money refunded. At this point, I am questioning what kind of bank this is and whether customers’ funds are truly secure.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply17 Apr 2026, 07:32
Official
Hi Sandiselwe,
Please be assured that your concerns are important to us. Thank you for bringing this to our attention. We understand how important it is for you to have this resolved quickly and correctly; someone will reach out to you. 

Kind Regards,
Gotyme Team.