UNAUTHORIZED DEBIT ORDERS AND BAD CLIENT SERVICE

Last year June I noticed unauthorized debit order from AutoGen trying to deduct from my account,I don't have an account with Auto & General and I only use Tyme bank to save,I contacted Tyme bank via their LinkedIn account and they said an investigation will take place and I will get feedback. They never responded again or give me feedback about this,then this week I saw another unauthorized debit order from Old Mutual,I contacted them again about this and also decided to close my account since they are no help,they responded by saying I must call their helpless to close the account. This shows they don't care about these unauthorized debit orders in my account,infact they don't care at all to even call me and explain.