Unauthorized Debit Order

I see you contacted us before to have the debit order reverse, a request was submitted however the system declined due to

Message The collection date '2025-10-29' matches the mandate expected collection date '2025-10-29' or is between the adjusted previous working date: '2025-10-29' and next processing date: 2025-10-29.

After that NPECONLINE deducted my money and me contacting them , at the end they saying i will not get my money back of the debit order i never authorized