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Elaine N

1 reviews | Active since Sept 2022

19 Oct 2022, 08:06

Unauthorized debit order

I'm a R350 grant recipient,Tyme bank refuses to refund R91 that was ********ly deducted from my account. I'm being told to contact the debtor, tried doing that but I'm being taken from pillar to post. I couldn't have possibly authorized for R470 to be taken from my account because I'm unemployed. Please reverse the money back into my account. R91 is a lot of money for someone like me. I don't understand why your consultants are refusing to do this. Major banks give their clients an option to block & reverse charges. Tyme bank doesn't have that option. Anyone can just go into our accounts and do as they please.please reverse the mobet today. I want too buy groceries.

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Replies (13)
EN
Elaine N's update19 Oct 2022, 10:01
Reviewer Update
I did. They are refusing to refund my money that's why I'm complaining on Hello Peter. I want my money refunded now!
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply19 Oct 2022, 10:24
Official
 did you get a case number for the incident? 
EN
Elaine N's update19 Oct 2022, 10:25
Reviewer Update
I-***
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply19 Oct 2022, 10:26
Official
We have escalated the matter to our team 
EN
Elaine N's update19 Oct 2022, 10:43
Reviewer Update
Thank you
EN
Elaine N's update19 Oct 2022, 11:06
Reviewer Update
Can the money be reversed now please because I need to go buy groceries for the house
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply19 Oct 2022, 11:36
Official
Our team is looking in to the matter.
EN
Elaine N's update19 Oct 2022, 11:38
Reviewer Update
Ok
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Elaine N's update19 Oct 2022, 12:10
Reviewer Update
How long should I wait?
Guys please put my money back.
EN
Elaine N's update19 Oct 2022, 13:02
Reviewer Update
Still waiting for my money. If I was white, this would have been resolved ages ago. I don't know why blacks are treated so poorly by white businesses
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply20 Oct 2022, 10:29
Official
Once the matter is resolved by our team , we will revert back to you.
EN
Elaine N's update25 Oct 2022, 12:45
Reviewer Update
Can you guys please forward my bank statements for July, Aug, sep and oct to metropolitan they do not appear on my account . I've already sent your colleagues an email. I don't understand why Tyme Bank consultants treat clients like idiots. I might be fighting for R91 but it's my R91. Metropolitan has acknowledged that the debit orders were indeed unauthorized because I sent them an email requesting for cancelation of the contract on the 4th May. Proof of email was sent to your colleagues at Tyme Bank yesterday but they've ignored it. I mean I'm black, fighting for R91 why should I be taken seriously right?
EN
Elaine N's update25 Oct 2022, 14:18
Reviewer Update
Still waiting for a response from you guys.