KR
Kgothatso R

1 reviews | Active since Aug 2025

03 Aug 2025, 08:41

Unauthorized debit

I am extremely disappointed with TymeBank’s handling of an unauthorized debit on my account. Recently, an amount was deducted under the name "Google MuseScore" as an INT recurring payment, which I never signed up for or approved.

What makes this situation worse is that I was never notified about this transaction in advance, and there was no OTP or verification request to confirm the debit. I only noticed the deduction after checking my balance.

I immediately contacted TymeBank to dispute the transaction and request a reversal, but I was told that the money cannot be reversed. This is unacceptable – customers should be protected against unauthorized debits, especially recurring ones, and at the very least be notified before the money is taken.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply04 Aug 2025, 08:10
Official
Hi Kgothatso

We're sorry to hear that unauthorized funds went off your account, we have escalated to client services and someone will call you back and assist. 

Tymebank Team