Unauthorised transactions and lack of reversal option

Dear TymeBank,

I am extremely disappointed and frustrated with the ongoing lack of security and resolution when it comes to unauthorized transactions on my TymeBank account.

Recently, I received a notification that a transaction was processed in Cape Town, while I was physically at home in Pretoria. This was clearly not authorized by me, yet the money was taken from my account without my consent. Shockingly, the TymeBank app still does not provide customers with the basic option to immediately reverse or block such *****ulent transactions.

This is not the first time something like this has happened, which raises serious concerns about how secure my money really is with TymeBank. It is unacceptable that as a customer, I am left helpless, with no way to protect my own funds in real time.

I demand that TymeBank: 1. Investigate and refund the unauthorized Cape Town transaction immediately. 2. Provide stronger security features and real-time reversal options to protect customers from *****. 3. Explain why repeated unauthorized transactions are occurring and what measures are being implemented to prevent this in future.

As a customer, I expect my bank to safeguard my money and give me tools to act when ***** occurs. At this stage, TymeBank has failed me in both regards.

I await urgent feedback and resolution.