Unauthoised transaction.

Unauthorised transaction went of my account 6/12/2022 and it was not the first time that it went off as per information I got from the tyme bank consulatant i spoke to, she then logged a query to ***** for investigation. I was told it will be investigated and then 2 weeks later i get an sms that it has been decline, no reason for decline and no call from tyme bank. I had to use my own time to call tyme bank to find out why my query was decline only to be told by the tyme bank consultant that I now need to complete a dispute form for further investigation, which means if I had not called i wouldn't have known that a dispute form has to be completed. Bad service and proof that you don't care about your customers hence you dont have branches, even the dispute form that was sent to me i don't know how to complete some of the columns or what information is required on some columns and when you contact the call centre no-one answers you hold for more that 20 minutes. I will be closing the account with tyme bank because that is where my salary gets paid into and i no longer trust tyme bank with my money because next my whole salary will be gone.