FK
Fanie K
1 reviews | Active since Sept 2021
01 Nov 2022, 17:40
Unacceptable service from TymeBank to our senior citizens
My mom uses Tymebank - very unreliable bank, past two months she requested I withdraw money for her at ATM, slip stated money withdrawn but money never came out, after been given a run around through telephone calls, Pic n Pay shop no one could assist, later she received an sms stating money has been refunded. Saturday 29/10 she went to withdraw by herself, same thing happened, she had no taxi fare to return, we had to send her e-wallet which she could not understand how its done. This seems to be a norm, I can't tolerate when our parents are been mistreated, what if we could not send her a e-wallet, how would she have gotten home,,, this is unacceptable,
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Replies (5)0
Replies (5)
GoTyme Bank | Formerly TymeBank's replyOfficial
02 Nov 2022, 12:45Hi Fanie, thank you for reaching out to us. Did you report the matter to our customer support team? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply02 Nov 2022, 12:45
Official
Hi Fanie, thank you for reaching out to us. Did you report the matter to our customer support team? The TymeBank Team
FK
Fanie K's updateReviewer Update
02 Nov 2022, 19:12Hi, when I attempted to withdraw I tried to contact Tymebank with no luck, I even went to the Pick n Pay where my mom opened the account, they could not assist me telling me about their system not working. I only manged to talk to ABSA as I was using their ATM to withdraw.
FK
Fanie K's update02 Nov 2022, 19:12
Reviewer Update
Hi, when I attempted to withdraw I tried to contact Tymebank with no luck, I even went to the Pick n Pay where my mom opened the account, they could not assist me telling me about their system not working. I only manged to talk to ABSA as I was using their ATM to withdraw.
GoTyme Bank | Formerly TymeBank's replyOfficial
03 Nov 2022, 15:12 did you get a case number for the incident?
GoTyme Bank | Formerly TymeBank's reply03 Nov 2022, 15:12
Official
did you get a case number for the incident?
FK
Fanie K's updateReviewer Update
04 Nov 2022, 06:11Hi, from who? I stated above that I could not get through to your call centre, Pic n Pay could also not assist me, ABSA refered me to Tymebank which is where I could not get through for assistance.
I'm sure you aware of common issues, notifications are send to clients cellphone numbers later once the refund is done (hours later after attempting to withdraw).
Provide with an email address so I can send you all the relevant details required and detail of my mom as we going back and forth.
I'm sure you aware of common issues, notifications are send to clients cellphone numbers later once the refund is done (hours later after attempting to withdraw).
Provide with an email address so I can send you all the relevant details required and detail of my mom as we going back and forth.
FK
Fanie K's update04 Nov 2022, 06:11
Reviewer Update
Hi, from who? I stated above that I could not get through to your call centre, Pic n Pay could also not assist me, ABSA refered me to Tymebank which is where I could not get through for assistance.
I'm sure you aware of common issues, notifications are send to clients cellphone numbers later once the refund is done (hours later after attempting to withdraw).
Provide with an email address so I can send you all the relevant details required and detail of my mom as we going back and forth.
I'm sure you aware of common issues, notifications are send to clients cellphone numbers later once the refund is done (hours later after attempting to withdraw).
Provide with an email address so I can send you all the relevant details required and detail of my mom as we going back and forth.
GoTyme Bank | Formerly TymeBank's replyOfficial
04 Nov 2022, 13:48Did you report the matter to our customer support team? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply04 Nov 2022, 13:48
Official
Did you report the matter to our customer support team? The TymeBank Team