1 reviews | Active since Oct 2010
UNACCEPTABLE SERVICE FROM TYMEBANK
I wasted hours today trying to reach Tyme Bank. They advise on their website that their operating hours are 7am to 8pm, 7 days a week, however the phones are not answered. It seems that a number of the numbers on the website do not exist.
When one gets through, the message is:- “We have a lot of calls coming in at the moment. Please hold the line. We apologise for the delay in assisting you. Please hold the line”.
After holding on for many hours, at 19h55 I got through to the ***** department. This number was not listed on the Website as a "*****" number. The consultant refused to give her surname advising that a customer stalked her on Facebook and as a result she had to go for Counselling! Oh I wish I had such luxury; I need to go for counselling after trying to get service from Tymebank!
The consultant advised that Tymebank's operating hours are 7h00 to 19h00 which changed a long time ago but they have not bothered to update their website. That is an absolute disgrace; because Tymebank have not bothered to update their website I have just wasted one hour of my time and because of Tymebanks inefficiency they have just wasted hours of my time trying to get through on all their numbers. How many hundreds of Tymebank customers sat on the phone from 18h00 thinking that their calls were going to be answered and then when 19h00 came they did not put the phone down thinking that Tymebank's operating hours are until 20h00 as advised on your website and they wasted their time and money!
Tymebank's service is so poor and one cannot get hold of any Manager because they all hide behind a screen of employees who advise that Managers are unavailable.
I have phoned the following numbers listed on Tymebank's website:- +***2 +***7 (It does not say that this is a ***** line) *** ***
As I say, Tymebank's website states:- “Operating hours: 7am to 8pm, 7 days a week, including holidays.” Because they have so little concern for their customers (we are not clients at Tymebank because we get such poor service and we have to do ‘self-service’ because they give no service!) one wastes ones precious time. How long would it take Tymebank to update their website with the accurate information? However, they cannot be bothered.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.