Unacceptable service from ***** DEPARTMENT

I had ********** transactions on my tymebank account worth R70 035.00 and up to today 15 June 2022 still waiting for the ***** department Caroline To phone me back after several promises of phoning back. She used to call me back on Friday. I am still waiting. I phoned this morning and was told that she will call me back, nobody phoned. I called back about 2:15, I was put on hold for more than 15 minutes to try and speak to Caroline (she is apparently working with my case. She refuses to speak, she is too busy. GET SOMEONE WHO CAN WORK UNDER PRESSURE PLEASE, SOMEONE COMPETENT. Wonder what she will do if this was her money?? I am gatvol verby, and I have told so many people of this "wonderful" bank